Principle Accountabilities:
Maintaining accurate and orderly files, entering orders, accurately pricing orders, and meeting daily customer requirements.
Work in close partnership with sales, other service reps, manufacturing, and logistics to ensure customer satisfaction.
Working closely with the scheduling and accounting team to ensure internal efficiency.
Engage with customers, answer questions, communicate their needs, and handle complaints.
Monitor inventory to meet customer needs.
Follow established processes and procedures to ensure that customer requirements are met.
Provide feedback and opportunities for improvement internally.
Order and receive tooling.
Handle smaller existing house-accounts and partner with the sales team when needed.
Assist other customer service reps as needed, and when time permits.
Perform other duties and responsibilities as assigned.
Basic Qualifications:
High school graduate or equivalent.
1 -3 yrs. Customer Service experience.
Must have excellent communication and organizational skills.
Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook).
Preferred Qualifications:
Packaging and/or manufacturing customer service experience
The successful candidate must possess the following Knowledge, Skills & Abilities:
Must be able to work well under pressure and within time constraints, multi-task, and build sound relationships with both internal and external customers.
Must be capable of independently making sound decisions through creative problem-solving.
Must be capable of working with ambiguity and change.
Strong listening, evaluating, and problem solving skills.
Ability to create alternative solutions and meet deadlines.
All qualified applicants must apply at to be considered.
