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Remote or Telework - Full Time Remote or Telework - Full Time
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Position range in Heart of Texas
$20k - $34k
Per year
Remote Customer Retention Specialist (14428) Waco, Tx AMERICAN INCOME LIFE Occupation: Customer Service Representatives
Location: Waco, TX - 76710 Positions available: 1
Job #: 15406256 Work At Home option: Yes
Updated: 8/8/2022 Expires: 9/13/2022
Source: WorkInTexas Site: WorkInTexas Agency Job ID: hotwfsbankinsur

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Job Description
Remote Customer Retention Specialist (14428) Waco, Tx

Job Description:

Customer Retention Representative (Full Time & Part-Time Openings)

This position is work from home! You must reside in Texas! We will provide you with the equipment!


The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.


We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail-oriented. As a Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You’ll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential – hourly wage plus bonus based on performance.

Required Skills

  • Excellent oral and written communication
  • Superior customer service skills required – friendly, efficient, good listener
  • Proficient use of the computer, keyboard functions and Microsoft Excel
  • Ability to work under pressure and multi-task
  • Excellent organization and time management skills
  • Must be detail-oriented with the ability to analyze information and make logical conclusions
  • Have a desire to learn and grow within the Company
  • Must type 30 words per minute, pre-employment assessment required



Employer Research

Is a Private Sector employer with 49 locations

Company Profile:
American Income Life Insurance Company is all about Opportunity Unlimited. Opportunity Unlimited means there are no limits to how much you can earn, how far you can advance in your career, or how many people's lives you can help protect. 

If you're looking for a flexible career opportunity where you truly help change the lives of others, take a closer look at American Income Life.

American Income Life Insurance Company was one of the Top 50 happiest Companies to work for, according to Forbes in 2018!
500-999 employees
Jobs from this Employer


Location/Work Site Information
Address: 1200 Wooded Acres Drive, Waco, TX 76710

Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Dental, Flexible Benefit Account, Life Insurance, Medical, Other, Profit Sharing, Retirement/Pension, Stock Options, Tuition Assistance, Vision Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified

View what local employers are paying Customer Service Representatives

Work Experience
Minimum Experience Required: 6 months
Education and Training
Minimum Education Level Required: High School Diploma or Equivalent
Required License/Certification: No

Related Education Opportunities
Skills Required
View typical Tools and Technology skills used by Customer Service Representatives

Other Skills
Special Software/Hardware skills needed: No

Specialized Job Requirements
Minimum Age Requirement: 18. Reason for Age Requirement: Insurance.

Occupation Information

Jobs Available

This section shows the number of job openings advertised online in McLennan County, TX for Customer Service Representatives and for the related occupational group of Office and Administrative Support Occupations on August 14, 2022 (Jobs De-duplication Level 2).
There were 99 job openings advertised online in McLennan County, TX for Customer Service Representatives on August 14, 2022. There are also 346 job openings advertised online for the related occupation group of Office and Administrative Support Occupations in McLennan County, TX on August 14, 2022.
Source: Online advertised jobs data

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